Last Updated: October 29, 2026
We want you to be satisfied with your purchase. This Return and Refund Policy explains the return, refund and withdrawal procedures applicable to purchases made through wovor.
1. Company Information
This online store is operated by:
Company Name: The Prince Webshop ApS
CVR Number: 44518066
Registered Address: Holtug Strandvej 24, 4660 Store Heddinge, Denmark
Email: support@wovor.shop
2. 30-Day Return Policy
We offer a 30-day voluntary return policy for eligible products.
You may request a return within 30 days after receiving your product.
To be eligible for a voluntary return, the product should generally:
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Be in the condition in which it was received;
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Be unused or unworn;
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Include the original accessories and components; and
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Be returned in its original packaging where reasonably possible.
Proof of purchase may also be required.
This voluntary return policy is separate from any statutory consumer rights that may apply to your purchase.
3. How to Request a Return
Before returning any product, please contact us at support@wovor.shop and provide:
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Your order number;
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The email address used for the order;
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The product you wish to return; and
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The reason for the return, where applicable.
Please do not send a product back before receiving the applicable return instructions.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Customers exercising a statutory right of withdrawal are not required to provide a reason.
4. Return Address
Please contact our customer support team before sending a return.
We will provide the applicable return address and shipping instructions for your order.
Email: support@wovor.shop
Our registered company address is:
The Prince Webshop ApS
Holtug Strandvej 24
4660 Store Heddinge
Denmark
The registered address is provided for company identification purposes. Please follow the return address and instructions supplied by customer support for your order.
5. Damaged Products
If your product arrives damaged, please contact us promptly at support@wovor.shop.
Where relevant, please provide:
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Your order number;
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A description of the damage;
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Photos of the product;
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Photos of the outer packaging;
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A photo of the shipping label; and
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A video showing the issue where relevant.
Please keep the original packaging where reasonably possible until the issue has been reviewed.
After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer rights.
6. Defective Products
If you believe that a product is defective, please contact us at support@wovor.shop with your order information and a description of the issue.
We may request photographs, videos or other information to help us assess the problem.
Depending on the circumstances and applicable law, we will arrange an appropriate repair, replacement, return, price reduction or refund.
Your statutory rights relating to defective or non-conforming products remain unaffected.
7. Incorrect Products
If you receive an incorrect product, please contact us at support@wovor.shop.
Please provide:
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Your order number;
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Clear photographs showing the product received; and
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A photograph of the shipping label.
After reviewing the issue, we will arrange an appropriate replacement, return or refund in accordance with applicable law.
8. Missing Products or Components
If your parcel arrives with missing products, accessories or components, please contact us at support@wovor.shop.
Please provide:
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Your order number;
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Photos of the products received;
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Photos of the outer packaging; and
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A photo of the shipping label.
We will review the issue and provide an appropriate solution.
9. European Union / EEA 14-Day Right of Withdrawal
Consumers in the European Union or European Economic Area generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions.
Where this right applies, you may withdraw from your purchase without providing a reason within 14 days after receiving the goods.
To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires.
You may contact us at:
Email: support@wovor.shop
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after communicating your decision to withdraw.
We will provide the applicable return address and instructions.
This statutory right is separate from our voluntary 30-day return policy.
10. Return Shipping Costs
For voluntary change-of-mind returns under our 30-day return policy, customers are generally responsible for return shipping costs.
If you exercise an applicable statutory right of withdrawal, you are responsible for the direct cost of returning the goods, provided that this responsibility was properly communicated before purchase.
We will cover reasonable return shipping costs where the return is caused by:
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A defective product;
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A product damaged during delivery;
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An incorrect product;
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Missing components; or
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Another confirmed error attributable to us.
Mandatory consumer rights remain unaffected.
11. Condition of Returned Products
For voluntary returns, products should generally be unused or unworn and include their original accessories and components.
Where reasonably possible, products should be returned in their original packaging.
For returns under a statutory right of withdrawal, customers may inspect and handle goods to the extent necessary to establish their nature, characteristics and functioning.
If handling exceeds what is reasonably necessary and results in diminished value, an appropriate deduction may apply in accordance with applicable law.
12. Refunds
Once a returned product has been received and inspected, we will notify you of the refund status.
For voluntary returns under our 30-day return policy, approved refunds are normally processed within 10 business days after approval.
Where a statutory EU/EEA right of withdrawal applies, we will refund the payments required by applicable law, including eligible standard delivery charges, without undue delay and no later than 14 days after being informed of your withdrawal decision.
Where permitted by law, we may withhold the refund until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.
Your bank, card issuer or payment provider may require additional time to make the refund available.
13. Refund Method
Approved refunds will normally be issued using the original payment method.
Where the original payment method does not support refunds, we will arrange an appropriate alternative refund method with the customer.
We do not charge a separate refund processing fee.
For statutory withdrawals, refunds will be made using the same payment method used for the original transaction unless the customer expressly agrees otherwise, and without additional fees.
14. Exchanges
If you would like to exchange a product for another product, model or variation, please contact us at support@wovor.shop.
Depending on product availability and the circumstances, we may arrange an exchange, return and refund, or another appropriate solution.
Any applicable statutory consumer rights remain unaffected.
15. Products Excluded From Return
Certain products may be excluded from the statutory right of withdrawal where an exception under applicable law applies.
Examples may include:
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Goods made to the customer's specifications or clearly personalized;
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Sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery; and
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Other products subject to applicable statutory exceptions.
Any applicable exclusions will be assessed in accordance with the law.
These exceptions do not restrict mandatory rights relating to defective, damaged or non-conforming products.
16. Unclaimed or Refused Deliveries
If a customer refuses or fails to accept delivery without exercising an applicable statutory withdrawal or cancellation right, additional costs may arise.
Where permitted by applicable law, reasonable costs resulting from an unjustified refusal or failure to accept delivery may be charged to the customer.
This provision does not restrict mandatory consumer rights.
17. Lost Returns
For voluntary returns, we recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
If a return is lost during transportation, we may request tracking information or proof of shipment before processing the return or refund, subject to applicable law.
For statutory withdrawals, the applicable legal rules concerning refunds and proof of return will apply.
18. Statutory Consumer Rights
Nothing in this Return and Refund Policy excludes or restricts any mandatory consumer rights.
These include applicable statutory rights of withdrawal and rights relating to defective or non-conforming goods.
If any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.
19. Contact Information
For questions regarding returns, refunds, damaged products, defective products or exchanges, please contact us:
Store Name: wovor
Company Name: The Prince Webshop ApS
CVR Number: 44518066
Registered Address:
Holtug Strandvej 24
4660 Store Heddinge
Denmark
Email: support@wovor.shop
When contacting us regarding a return or refund, please include your order number so that we can identify your purchase.