Last Updated: October 29, 2026
1. What company operates this online store?
This online store, operating under the name wovor, is operated by:
Company Name: The Prince Webshop ApS
CVR Number: 44518066
Registered Address:
Holtug Strandvej 24
4660 Store Heddinge
Denmark
Email: support@wovor.shop
2. Where do you deliver?
We provide delivery to eligible destinations supported by our online store.
Available delivery destinations are those that customers can select during checkout and for which an order can be successfully completed.
Delivery availability may depend on the destination, carrier coverage, customs or import restrictions, product type, package size and other logistical conditions.
3. How long does delivery take?
Orders are normally processed within 1–2 business days after they are successfully submitted and confirmed.
Standard delivery is estimated at 5–7 business days after dispatch.
The total estimated delivery time is approximately 6–9 business days, including order processing.
Delivery times are estimates and may be longer for remote areas, islands, locations with limited carrier coverage, customs clearance, carrier disruptions, public holidays, severe weather or other circumstances affecting transportation.
4. How much does shipping cost?
Any applicable shipping charge will be displayed during checkout before you submit your order.
If free delivery is available for an order, this will be stated on the product page or during checkout.
Additional charges may apply in certain circumstances, such as special delivery requests, incorrect addresses, failed collection or certain remote-area delivery requirements, where permitted by applicable law.
5. Can I change my delivery address after placing an order?
Please make sure that your delivery information is correct before completing your order.
If you need to change your delivery address, please contact us as soon as possible at support@wovor.shop.
Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery or reshipping costs may apply where permitted by applicable law.
6. How do I track my order?
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information may take some time to become active after the parcel enters the carrier's system.
Carrier tracking information may change during transportation.
If you have questions about the tracking status of your order, you may contact us at support@wovor.shop.
7. What should I do if my package arrives damaged?
Please contact us promptly at support@wovor.shop if your package or product arrives damaged.
Where relevant, please provide:
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Your order number;
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A description of the damage;
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Photos of the damaged product;
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Photos of the outer packaging; and
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A photo of the shipping label.
Please keep the original packaging where reasonably possible until the issue has been reviewed.
Damaged-product claims will be handled in accordance with our Return and Refund Policy and applicable consumer protection law.
8. What should I do if I receive the wrong product?
Please contact us promptly at support@wovor.shop if you receive an incorrect product.
Please provide your order number and clear photographs showing the product received and the shipping label.
After reviewing the issue, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection law.
9. What should I do if something is missing from my order?
If a product, accessory or component is missing, please contact us promptly at support@wovor.shop.
Please provide:
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Your order number;
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Photos of the products received;
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Photos of the outer packaging; and
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A photo of the shipping label.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.
10. Can I return my order?
Yes. We offer a 30-day voluntary return policy for eligible products.
You may request a return within 30 days after receiving your product.
For voluntary returns, the product should generally be unused or unworn, in the condition in which it was received and include the original accessories and components.
Please contact us at support@wovor.shop before sending a return.
This voluntary return policy does not affect any statutory rights available to consumers under applicable law.
11. How do I request a return?
Before returning a product, please contact us at support@wovor.shop and provide:
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Your order number;
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The email address used for the order;
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The product you wish to return; and
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The reason for the return, where applicable.
Please do not send the product back before receiving the applicable return instructions.
We will provide the appropriate return address and instructions for your order.
Customers exercising a statutory right of withdrawal are not required to provide a reason.
12. Who pays for return shipping?
For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for return shipping costs.
For an applicable statutory 14-day withdrawal, the customer is responsible for the direct cost of returning the goods, provided this responsibility was properly communicated before purchase.
Where a return is caused by a defective, damaged or incorrectly supplied product, reasonable return shipping costs will normally be covered by us where applicable.
Mandatory consumer rights remain unaffected.
13. Do customers in the EU or EEA have a 14-day cancellation right?
Consumers in the European Union or European Economic Area generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions.
Where this right applies, consumers may withdraw from an eligible purchase within the applicable statutory period without providing a reason.
After notifying us of the withdrawal, customers must return the goods without undue delay and no later than 14 days after communicating their decision to withdraw.
This statutory right is separate from our voluntary 30-day return policy.
14. When will I receive my refund?
For approved voluntary returns under our 30-day return policy, refunds are normally processed within 10 business days after approval.
For statutory withdrawals, refunds will be processed without undue delay and no later than 14 days after we are informed of the withdrawal decision, subject to the applicable legal conditions for withholding reimbursement until goods or proof of return have been received.
After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.
15. How will my refund be issued?
Approved refunds will normally be issued using the original payment method.
If the original payment method cannot reasonably be used, an alternative arrangement may be made where appropriate and permitted by applicable law.
For statutory withdrawals, an alternative payment method will be used only where permitted by law and, where required, expressly agreed by the customer without additional fees.
16. Can I exchange a product?
If you would like to exchange a product, model or variation, please contact us at support@wovor.shop.
Depending on product availability and the circumstances, we may arrange an exchange, return and refund, or another appropriate solution.
17. What happens if my order is delayed?
Delivery times are estimates based on normal shipping conditions and may vary depending on the destination, carrier operations and other logistical circumstances.
Our standard estimated transportation time is normally 5–7 business days after dispatch, in addition to the usual 1–2 business day order-processing period.
Delivery may take longer because of:
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Carrier disruptions;
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Customs inspections;
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Severe weather;
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Public holidays;
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Transportation problems;
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Strikes;
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Natural disasters;
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Regulatory restrictions;
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Local delivery restrictions; or
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Other circumstances affecting shipping or transportation.
If we become aware of a significant issue affecting an order, we will make reasonable efforts to provide relevant information where available.
Customers with questions about a delayed order may contact us at support@wovor.shop.
Nothing in this section affects any rights available to consumers under applicable consumer protection law.
18. What happens if I do not collect my package?
If you fail to collect a parcel or refuse delivery without a valid legal reason, additional costs may arise.
Where permitted by applicable law, reasonable costs resulting from an unjustified refusal or failure to collect may be charged to the customer.
This does not affect mandatory consumer rights.
19. What payment methods are available?
The payment methods available for your order will be displayed during checkout.
Available payment methods may vary depending on factors such as your delivery country, currency, order amount and payment provider.
Only payment methods shown as available during checkout may be used for the applicable order.
20. Is my payment information secure?
Payment processing may be handled through secure payment infrastructure and third-party payment service providers.
We take reasonable technical and organizational measures to protect payment-related information.
However, no electronic transmission or storage system can be considered completely secure.
For more information about how personal information is handled, please refer to our Privacy Policy.
21. What happens if my payment fails?
If a payment is declined, fails or cannot be verified, the order may be delayed or may not be processed.
You may be required to use another available payment method or resubmit your payment information.
An order is not considered successfully completed until the applicable payment and order confirmation requirements have been satisfied.
If you require assistance with an order or payment issue, please contact support@wovor.shop.
22. Does the store use cookies?
Our online store may use cookies and similar technologies to support essential store functions, improve website performance and provide a better shopping experience.
Where required by applicable law, consent will be requested before using non-essential cookies or similar technologies.
For more information, please refer to our Privacy Policy.
23. How is my personal information handled?
Personal information is handled in accordance with our Privacy Policy.
Information may be used when necessary to:
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Process orders;
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Arrange delivery;
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Process payments;
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Manage returns and refunds;
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Provide customer service;
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Maintain website security;
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Prevent fraud; and
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Comply with applicable legal obligations.
For privacy-related questions, you may contact us at support@wovor.shop.
24. Is Shopify involved in my order?
Our online store uses Shopify as its ecommerce platform.
Shopify provides technical infrastructure and services that support the operation of the online store, including store functionality and checkout-related services.
The products offered through our store are sold by The Prince Webshop ApS, unless otherwise clearly stated.
Shopify is the ecommerce platform provider and is not the seller of the products offered through our store.
25. How can I contact the company?
The company operating the online store is:
Store Name: wovor
Company Name: The Prince Webshop ApS
CVR Number: 44518066
Registered Address:
Holtug Strandvej 24
4660 Store Heddinge
Denmark
Email: support@wovor.shop
When contacting us about an existing order, please include your order number where applicable.
26. Where can I find more information about returns and refunds?
For complete information about returns, refunds and statutory withdrawal rights, please refer to our Return and Refund Policy.
For shipping information, please refer to our Shipping and Delivery Policy.
For information about personal data, please refer to our Privacy Policy.
For information about the use of our online store, please refer to our Terms of Service.
For payment-related information, please refer to our Payment Policy.
Store Name: wovor
Company Name: The Prince Webshop ApS
CVR Number: 44518066
Registered Address: Holtug Strandvej 24, 4660 Store Heddinge, Denmark
Email: support@wovor.shop